MedLink
Role
UX/UI Designer
Members
4
Date
3 weeks, October-2024
Overview
Doctors face significant challenges in securely communicating and exchanging medical information, especially while on the go. These challenges include maintaining patient privacy, integrating with diverse medical systems, and ensuring efficient communication among healthcare providers. MedLink aims to solve these problems by offering a seamless, reliable, and user-friendly platform that enhances efficiency, improves provider and patient satisfaction, and leads to better health outcomes.
Problem
Healthcare providers face inefficient and insecure communication, when exchanging patient information
Healthcare providers need an efficient and secure way to exchange medical information and communicate with patients. MedLink is designed to bridge this gap by facilitating real-time, encrypted communication, reducing administrative burdens, and ensuring timely access to crucial patient data.
This App Serves 2 Behavioral Archetypes
Doctor- "The Busy Professional"
- Pain Point:
Too much paperwork, delays in document retrieval.
- Need:
A faster, more organized way to access and share records.
Patient- "The Anxious User"
- Pain Point:
Uncertainty about when documents will be received.
- Need:
Clearer tracking and updates.
User Research
Concerns and frustrations to send and receive documents
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Participants: 4 users (2 clinicians, 2 patients)
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Method: 10-question qualitative interviews
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Key Finding: All participants expressed concerns about the time delays in receiving or sending documents.
User Journey Mapping
We mapped the doctor's journey with MedLink: After an appointment, they complete a lab requisition, share it, and get notified of results. MedLink streamlines this process, reducing admin time with auto-filled forms and improving communication through real-time updates.
Ideation
User Flow
Based on the journey map, we developed a user flow outlining each step a doctor takes - from opening the app to sharing lab results. This served as a blueprint for our design and helped us build an intuitive, efficient interface.
Low-Fidelity Wireframes
Our initial wireframes laid out the fundamental structure of MedLink:
- Login Screen: Physicians authenticate using a secure ID-based system, informed by our MoSCoW prioritization.
- Physician Homepage: A streamlined dashboard providing quick access to key features, including document sharing, messaging, and notifications.
Prototype
Final Design: How MedLink Solves the Problem
Key Decisions:
1- Security First: Implemented a two-step verification process to ensure patient confidentiality.
2- Automated Documentation: Designed auto-filled requisition forms to reduce administrative workload.
3- Real-Time Notifications: Integrated push notifications for lab results and patient updates.
4- User-Centric Navigation: Iterated on the user interface based on feedback from usability testing to enhance efficiency and clarity.
User Insights
- Navigation confusion: Adjusted menu layout for clearer navigation.
- Interface malfunctions: Fixed bugs and improved responsiveness.
- User satisfaction: Doctors appreciated the streamlined workflow and ease of document sharing.
Outcomes
Increased Efficiency
Improved Communication
Higher Satisfaction Rates